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Q: Customer Perceptions and Business Outcomes help to define what ?

  • 1
    Key Performance Indicators (KPI's)
  • 2
    Service Value
  • 3
    Total Cost of Ownership (TCO)
  • 4
    Governance
  • Show Answer
  • Workspace

Answer : 2. "Service Value"
Explanation :

Answer: B) Service Value Explanation:

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