Q: What is Product formation, Service brigade and The Moment of Truth?
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Explanation :
Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. Service brigade : Team of staffs involved in providing service The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.
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Since Nithya and Suganya exchange places, so Rita’s new position is the same as Monika’s earlier position. This position is 17th from the right and 10th from the left. Therefore Number of girls in the row = (16 + 1 + 9) = 26.