English Practice Question and Answer
8 Q:Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.
Which of the following statements is NOT true?
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611e1504781e525ece635b58There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.
- 1Services are distinct from goods.false
- 2Production and consumption of services are inseparable.false
- 3Quality of a service can be determined before consumption.true
- 4Services tend to be inconsistent in nature.false
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Answer : 3. "Quality of a service can be determined before consumption."
Q:In the questions given below, choose the word most opposite in meaning to the given word and mark your answer.
Scurrilous
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611a2df014663c47a2308478- 1Insolentfalse
- 2Complimentarytrue
- 3Coarsefalse
- 4Sophisticatedfalse
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Answer : 2. "Complimentary"
Q:Read the following passage and answer the questions given after it.
Tens of thousands of people who lost their homes in a catastrophic earthquake huddled around campfires in the bitter cold and clamoured for food and water on Thursday, three days after the temblor hit Turkey and Syria and killed more than 19,300 on Monday, 6th February, 2023.
Emergency crews used pick axes, shovels and jackhammers to dig through twisted metal and concrete - and occasionally still pulled out survivors. In the Turkish city of Antakya, dozens scrambled for aid in front of a truck distributing children's coats and other supplies. Many of those who lost their homes found shelter in tents, stadiums and other temporary accommodation, but others slept outdoors. In Antakya, over 100 bodies were awaiting identification in a makeshift morgue outside a hospital.
Authorities called off search-and-rescue operations in the cities of Kilis and Sanliurfa, where destruction was not as severe as in other impacted regions. The U.N. is authorised to deliver aid through only one border crossing, and road damage has prevented that thus far. U.N. Officials pleaded for humanitarian concerns to take precedence over wartime politics.
The scale of loss and suffering remained massive. Turkish authorities said on Thursday that the death toll had risen to more than 16,100 in the country, with more than 64,000 injured. In Syria, which includes government-held and rebel-held areas, more than 3,100 have been reported dead and more than 5,000 injured.
Rescue teams urged quiet in the hope of hearing stifled pleas for help, and the Syrian paramedic group known as the White Helmets noted that every second could mean saving a life. But more and more often, the teams pulled out dead bodies.
It was not clear how many people were still unaccounted for in both countries. Turkey's disaster-management agency said more than 110,000 rescue personnel were now taking part in the effort and more than 5,500 vehicles, including tractors, cranes, bulldozers and excavators had been shipped.
The Foreign Ministry said 95 countries have offered help. More than half of that number have sent a total of nearly 6,500 rescuers. Another 2,400 more are still expected to arrive. International aid for Syria was far more sparse.
Efforts there have been hampered by the civil war and the isolation of the rebel-held region along the border that is surrounded by Russia-backed government forces.
Why is the International aid much lesser in Syria than in Turkey?
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64ababfc6390ae7fc7ab1355- 1Because Syria is a war –torn country and there are areas under rebels.true
- 2Because the destruction was not as severe in Syria as in Turkey.false
- 3Because the UN is allowed only one border crossing and Syria is not allowing that.false
- 4Because the roads have been damaged therefalse
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Answer : 1. "Because Syria is a war –torn country and there are areas under rebels."
Q:In the following passage some of the word have been left out. Read the passage carefully and choose the correct answer to each question out of the four alternatives and fill in the blanks.
A civilised life is a rule __(177)___ violence, against taking __(178)__ in to our hands. It is a rule which _(179)__of use observe so often, indeed, that a great __(180)__ of people go through life __(181)___ orderliness and non-violence as apart of the scheme of nature. But when __(182)__ comes into their midst __(183)___refuses to observe the current rules, and ___(184)__ the simplest rule that might is right, the law abiding members___(185)__ society do not know what to do, and look on in _(186)__ bewildered confusion.
Mark your answer at (182).
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5f28f68c7079852b5537929bA civilised life is a rule __(177)___ violence, against taking __(178)__ in to our hands. It is a rule which _(179)__of use observe so often, indeed, that a great __(180)__ of people go through life __(181)___ orderliness and non-violence as apart of the scheme of nature. But when __(182)__ comes into their midst __(183)___refuses to observe the current rules, and ___(184)__ the simplest rule that might is right, the law abiding members___(185)__ society do not know what to do, and look on in _(186)__ bewildered confusion.
- 1no onefalse
- 2anyonetrue
- 3nonefalse
- 4everyonefalse
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Answer : 2. "anyone"
Q: Select the most appropriate antonym of the given word.
Revere
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60226edcad295556282ab9aaRevere
- 1dissemblefalse
- 2worshipfalse
- 3respectfalse
- 4snubtrue
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Answer : 4. "snub"
Q: Which of the following structures of a question is correct?
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62384b239980d16e365630b9- 1Why didn't you told me that?false
- 2Why you didn't tell me that?false
- 3Why didn't you that tell me?false
- 4Why didn't you tell me that?true
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Answer : 4. "Why didn't you tell me that?"
Q: Select the wrongly spelt word.
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60b4b4cd7cb636175d3d0989- 1benethetrue
- 2benchfalse
- 3beginfalse
- 4beholdfalse
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Answer : 1. "benethe"
Q:Direction: In the following questions, out of the four alternatives, choose the word opposite in meaning of the given word as your answer.
OPULENCE
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5fa3b7a2c21c860b972eb971- 1Luxuryfalse
- 2Transparencefalse
- 3Wealthfalse
- 4Povertytrue
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