Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

Which of the following is NOT a service provider?

Directions: In the following questions, some of the sentences have errors and some have none. Find out which part of a sentence has an error. The number of that part is your answer. Your answer is (4) i.e. No error.

Our efforts are (1)/ aimed to bring about (2)/ a reconciliation. (3)/ No error (4).

Directions: In the following questions, the sentences have been given in Active/Passive voice. From the given alternatives, choose the one which best expresses the given sentence in Passive/Active voice. 

The school was damaged by the earthquake which caused havoc to other buildings as well. 

Which of the following structures of a question is correct? 

Direction: In the question a sentence has been given in Active/Passive Voice. Out of the four alternatives suggested, select the one which best expressed the same sentence in Passive/Active Voice and mark your answer in the Answer Sheet.

Why did he deprive you of your membership?

The 1^st and the last sentences of the passage are numbered 1 and 6. The rest of the passage is split into four parts P, Q, R and S. These four parts are not given in their proper order. Read the sentence and find out which of the four combinations is correct. The find the correct answer and indicate it in the answer sheet.

1. His last pictures
P. no longer have
Q. nonetheless I still like them and
R. the gaiety and humour of his earlier works as
S. they do not tell us about happiness any more,
6. try not to miss any of his exhibitions.

The conclusion of World Trade Organization’s 11th biennial ministerial conference at Buenos Aires was worrisome. From an Indian standpoint, there was no loss as status quo continues in the most important issue: the right to continue the food security programme by using support prices. But the inability of the negotiators to reach even one substantive outcome suggests that WTO’s efficacy is under question. As a 164-country multilateral organisation dedicated to crafting rules of trade through consensus, WTO represents the optimal bet for developing countries such as India. Strengthening WTO is in India’s best interest.
 Perhaps the biggest threat to WTO’s efficacy today is the attitude of the US. The world’s largest economy appears to have lost faith in the organisation and has begun to undermine one of its most successful segments, the dispute redressal mechanism. This is significant as the US has been directly involved in nearly half of all cases brought to WTO. Separately, large groups of countries decided to pursue negotiations on e-commerce, investment facilitation and removal of trade obstacles for medium and small scale industries. By itself this should not weaken WTO. But it comes at a time when there is growing frustration with gridlock at WTO.
 India did well to defend its position on its food security programme. The envisaged reform package which will see a greater use of direct cash transfers to beneficiaries will be in sync with what developed countries do. But it’s important for India to enhance its efforts to reinvigorate WTO. In this context, India’s plan to organise a meeting of some countries early next year is a step in the right direction. WTO represents the best available platform to accommodate interests of a diverse set of nations. Therefore, India should be at the forefront of moves to fortify it.

Which of the following nation is keen to fortify its interest on WTO platform?

In the following passage some of the word have been left out. Read the passage carefully and choose the correct answer to each question out of the four alternatives and fill in the blanks.
A civilised life is a rule __(177)___ violence, against taking __(178)__ in to our hands. It is a rule which _(179)__of use observe so often, indeed, that a great __(180)__ of people go through life __(181)___ orderliness and non-violence as apart of the scheme of nature. But when __(182)__ comes into their midst __(183)___refuses to observe the current rules, and ___(184)__ the simplest rule   that might is right, the law abiding members___(185)__ society do not know what to do, and look on in _(186)__ bewildered confusion.

Mark your answer at (183).