Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

Entertainment is an intangible service because it can only be:

The first sound in the word 'yes' is transcribed as 

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

ethnic cleansing

Directions: In the following questions, some of the sentences have errors and some have none. Find out which part of a sentence has an error. The number of that part is your answer. Your answer is (D) i.e. No error.

 (A) I think/ (B) the news/ (C) might true./ (D) No error

Direction: In the following question, out of the four alternatives, choose the one which can be substituted for the given sentence.

One who is recovering from illness_

Read the following passage carefully and answer the questions given below it. Certain words/phrases are printed in bold to help you to locate them while answering some of the questions.

Survival is the most essential factor for every living organism. People resort to different tricks to make both ends meet. One such live instances is mentioned here. Villagers of Makhrada village believed that a witch lived in the denseforest near Makhrada. The passers by were much harassed by the witch who used to frighten them and also took their belongings. In the village there lived a young man named Dhiru who was fond of adventures. When he heard about the witch, he did not believe that it was one of the witches who ate flesh. But there was something elseabout the witch, which made Dhiru curious. She did not eat flest but took away the belongings of the people. Therefore, he was keen to solve this mystery.

He set out with a bag of mangoes. He walked through the forest till it was midway. He took shelter under a shady tree and pretended to be fast asleep. However, after some time, he really fell as leep. After a while, he felt that someone was trying to snatch his bag of mangoes, Suddenly, he woke up and caught hold of the person. It was the witch who tried to frighten Dhiru and run away. But Dhiru was strong and bold enough to hold the withc fast. The witch finally surrendered. Dhiru forced has to tell him who she really was. The witch removed her mask and narrated her and story. She told that she was a poor old widow and she had nobody to look after her. Therefore, she used to live in the forest, wearing a fearful-looking mask. People passing through the forest got frightened due to her appearance and took her for a witch. She then robbed the people of their belongings to make both ends meet. Dhiru took pity on her and gave her the bag of ranages.

Why did Dhiru enter the forest?

In the following question, the sentence given with blank to be filled in with an appropriate word. Select the correct alternative out of the four and

Options:

Select the option that will improve the underlined part of the given sentence. In case no improvement is needed, select 'No improvement required'.

When a plastic comb is rubbed on dry hair, they acquired a static charge.