Practice Question and Answer

Q:

Select the most appropriate synonym of the given word.
RAPT

1638 0

  • 1
    absorbed
    Correct
    Wrong
  • 2
    upset
    Correct
    Wrong
  • 3
    unhappy
    Correct
    Wrong
  • 4
    troubled
    Correct
    Wrong
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Answer : 1. "absorbed"

Q:

In the question a sentence has been given in Direct/Indirect. Out of the four alternatives suggested, select the one which best expresses the same sentence in Indirect/Direct and mark your answer in the Answer Sheet.

You said to me, “I slept well last night.”

1568 0

  • 1
    You told me that you had slept well the previous night.
    Correct
    Wrong
  • 2
    You told me that you sleep well the previous night.
    Correct
    Wrong
  • 3
    You said to me that you slept well last night.
    Correct
    Wrong
  • 4
    You said to me that you were sleeping well last night.
    Correct
    Wrong
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Answer : 1. "You told me that you had slept well the previous night."

Q:

Select the most appropriate option to substitute the underlined segment in the given sentence. If there is no need to substitute it, select ‘No substitution’.

“What a fine piece of workmanship this is!” he exclaimed.

1632 0

  • 1
    these are
    Correct
    Wrong
  • 2
    it is this
    Correct
    Wrong
  • 3
    No substitution
    Correct
    Wrong
  • 4
    is there
    Correct
    Wrong
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Answer : 3. "No substitution"

Q:

Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

Which of the following statements is NOT true?

1458 0

  • 1
    Services are distinct from goods.
    Correct
    Wrong
  • 2
    Production and consumption of services are inseparable.
    Correct
    Wrong
  • 3
    Quality of a service can be determined before consumption.
    Correct
    Wrong
  • 4
    Services tend to be inconsistent in nature.
    Correct
    Wrong
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Answer : 3. "Quality of a service can be determined before consumption."

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