I. Inputs Enterprise environmental factors Organizational process assets Project scope statement Project management plan II. Tools and Techniques Cost - benifit analysis Benchmarking Design of experiments Cost of quality(COQ) Additional quality planning tools III. Outputs Quality management plan Quality metrics  Quality checklists Process improvement plan Quality baseline Project management plan (updates)

I. Inputs Quality management plan Quality metrics Process improvement plan  Work performance information  Approved change requests Quality control measurements  Implemented change requests Implemented corrective actions  Implemented defect repair Implemented preventive actions  II. Tools and Techniques Quality planning tools and techniques Quality audits Process analysis  Quality control tools and techniques III. Outputs Requested changes Recommended corrective actions Organizational process assets (updates) Project management plan (updates)

I. Inputs Quality management plan Quality metrics  Quality checklists Organizational process assets Work performance information Approved change requests Deliverables II. Tools and Techniques Cause and effect diagram Control charts Flow Charting Histogram Pareto chart Run chart Scatter diagram Statistical sampling Inspection Defect repair review III. Outputs Quality control measurements Validated defect repair Quality baseline (updates) Recommended corrective actions Recommended preventive actions Requested changes Recommended defect repair Organization process assets (updates) Validated deliverables Project management plan (updates)

Human Resource Planning - Identifying and documenting Project roles, responsibilities, and reporting relationships, as well as creating the staffing management plan. Acquire Project Team - Obtaining the human resources needed to complete the project Develop Project Team - Improving the competencies and interaction of team members to enhance project performance. Manage Project Team - Tracking team member performance, providing feedback, resolving issues, and coordinating changes to enhance project performance.

I. Inputs Enterprise Environmental factors Organizational process assets Project management plan                   - Activity resource requirements II. Tools and Techniques Organization charts and position descriptions  Networking Organizational theory III. Outputs Roles and responsibilities Project organization charts Staffing management plan

I. Inputs Enterprise environmental factors Organizational process assets Roles and responsibilities  Project organization charts Staffing management plan II. Tools and Techniques Pre-assignment Negotiation Acquisition Virtual teams III. Outputs Project staff assignments Resource availability Staffing management plan (updates)

I. Inputs Project staff assignments Staffing management plan Resource availability II. Tools and Techniques General management skills Training Team - building activities Ground rules Co-location Recognition and rewards III. outputs Team performance assessment

I. Inputs Organizational process assets Project staff assignments Roles and responsibilities Project organization charts Staffing management plan Team performance assessment Work performance information Performance reports II. Tools and Techniques Observation and conversation project performance appraisals Conflict management Issue log III. Outputs Requested changes Recommended corrective actions Recommended preventive actions Organizational process assets (updates) Project management plan (updates)