Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc.

Channel of communication : It is a floe of communication within a department. Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account.  Sundry Services :These are the extra services, which are provided to the guests. For e.g. message, handling of guests.

Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business Attraction : Anything/object/activity, which attracts tourists and attach with it. Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc. Back of the house : Staffs who are not directly involved in providing service. Guests rarely interact with them

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item.  Service brigade : Team of staffs involved in providing service The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

Hospitality actually means, taking care of guests in the best possible way. Organizing, providing services and looking care after guests is included in it. It means friendly and generous treatment of guests.  Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

Tips : In order to achieve the commitment, leaders have to request and convince the team to set goals and put them into the process. The cooperative spirit and solidarity for goal achievement are created by the leaders. The team is led into the implementing period as quickly as possible. The argument and ideas from all stakeholders need to be praised. In order to have a success and brilliant commitment, they must express their passionate personal commitment and boost a useful cultivation by highly evaluating individuals’ value and their contributions.

Tips : Integrity-being honest and believability and conviction- is one of concrete leadership abilities. The value and morals in personal behavior are the necessaries with an excellent leader and these values and morals need to be brought into organizational training and activities. A successful leader is the one who uses his/her conviction most efficiently. Leaders do not loose confidences or expose potentially dangerous information if they are close with their employees and they are the honest symbols.

Tips : Leaders develop ownership by involving employees in the decision-making and planning process. They provide resources to facilitate employee success and empower employees by devolving authority to get things done efficiently. Effective leaders develop processes that engage employees in achieving the strategic vision.