Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

For a pleasant experience of a service, the provider should:

The conclusion of World Trade Organization’s 11th biennial ministerial conference at Buenos Aires was worrisome. From an Indian standpoint, there was no loss as status quo continues in the most important issue: the right to continue the food security programme by using support prices. But the inability of the negotiators to reach even one substantive outcome suggests that WTO’s efficacy is under question. As a 164-country multilateral organisation dedicated to crafting rules of trade through consensus, WTO represents the optimal bet for developing countries such as India. Strengthening WTO is in India’s best interest.
 Perhaps the biggest threat to WTO’s efficacy today is the attitude of the US. The world’s largest economy appears to have lost faith in the organisation and has begun to undermine one of its most successful segments, the dispute redressal mechanism. This is significant as the US has been directly involved in nearly half of all cases brought to WTO. Separately, large groups of countries decided to pursue negotiations on e-commerce, investment facilitation and removal of trade obstacles for medium and small scale industries. By itself this should not weaken WTO. But it comes at a time when there is growing frustration with gridlock at WTO.
 India did well to defend its position on its food security programme. The envisaged reform package which will see a greater use of direct cash transfers to beneficiaries will be in sync with what developed countries do. But it’s important for India to enhance its efforts to reinvigorate WTO. In this context, India’s plan to organise a meeting of some countries early next year is a step in the right direction. WTO represents the best available platform to accommodate interests of a diverse set of nations. Therefore, India should be at the forefront of moves to fortify it.

Why was the WTO’s 11^th binennial ministerial conference worrisome?

Read the following passage and answer the questions that follow it. Each question has 4 options. Choose the correct option/answer for each question:

I worked for a brief while in a college in Delhi, and among my more uncomfortable memories is a language exercise, I gave a group of eight undergraduates: I asked them to imagine that they had already graduated and wanted them to write an application for a suitable job. Seven of the eight students wrote applications for the jobs of clerks. Even in one of the good universities, and in a college that had a reputation for its academic standards, the system has snuffed out all youthful ambition.

Choose the correct option:
 "Snuffed out" in the passage means -

A passage is given with 5 Questions following it. Read the passage carefully and choose the best answer to each question out of the four alternatives and click the button corresponding to it.

The public distribution system, which provides food at low prices, is a subject of vital concern. There is a growing realization that though India has enough food to feed its masses two square meals a day, the monster of starvation and food insecurity continues to haunt the poor in our country. Increasing the purchasing power of the poor through providing productive employment leading to rising income, and thus good standard of living, is the ultimate objective of public policy. However, till then, there is a need to provide assured supply of food through a restructured, more efficient and decentralized public distribution system (PDS). Although the PDS is extensive world – it hasn't reached the rural poor and the remote places. It remains an urban phenomenon, with the majority of the rural poor still out of its reach due to lack of economic and physical access. The poorest in the cities and the migrants are left out, for they generally do not possess ration cards. The allocation of PDS supplies in big cities is larger than in rural areas. In view of such deficiencies in the system, the PDS urgently needs to be streamlined. Also, considering the large it is one of the largest such systems in the food grains production combined with food subsidy on one hand and the continuing slow starvation and dismal poverty of rural population on the other, there is a strong case for making PDS target group oriented. By making PDS target group oriented, not only the poorest and the neediest would be reached without additional cost but we can also reduce the overall costs incurred. 

Which of the following is true of public distribution system? 

Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

Which of the following is NOT a service provider?

Among Nature’s most intriguing phenomena are the partnerships formed by any different species. The name used for these relationships, Symbiosis, comes from Greek meaning "living together". Not all symbiotic relationships are the same. There are some called commensal relationships, in which one partner gains a benefit while the other gains little or none but is not harmed. One example is the relationship between two types of fish remoras and sharks. The remora, which is long and often striped, attaches itself to a shark (sometimes to another type of fish or a whale), using a sucker on its head. When the shark makes a kill, the hitchhiker briefly detaches itself to feed on the scraps. Another type of symbiotic relationship is parasitism, in which one partner benefits at the expense of others. Ticks and tapeworms are among familiar parasites. 

The third type of symbiotic relationship, called mutualism, is a true partnership in which both partners benefit. The relationship may be limited as when zebras and wild best graze together on the vast African grasslands. Each species can survive on its own, but together their chances of detecting predators are improved because each contributes a specially keen sense. (Zebras have the better eyesight;  wild beast, hearing and sense of smell). In a few cases partners are so interdependent that one cannot survive without the other. Most mutualistic relationships probably lie some where in between

Remora feeds 

Direction : Read the following passage carefully and answer the questions given below. Certain words In the passage have been printed In bold to help you locate them when answering some of the questions. 

Can the last fifteen years be called the most successful decade and a half in Indian history and will the next fifteen be equally successful? Consider a culture where independent thinking is not encouraged. Or take the example of traditional family run business with vast resistance to change or a whole nation who believes that breakthrough ideas can be generated abroad but never at home. Partly responsible is socialization from early years we are taught not to question our elders but at workplaces this creates a hurdle for new thinking. Being unable to change radically gives rise to a culture where even the smallest change is heralded as a break through. Indian corporate leaders have done well standing up to global giants as their companies have grown in size and market share. To be successful in international markets they need to be distinct distinct products, processes, technologies, business models and organisations. The bottom line will be Innovation. Creativity workshops are organized to channel people to think differently. There are fantastic ideas being generated all the time but no Industry. breakthrough. Simply because of gravity regressive force exerted by a mindset. Thinking has therefore to happen at three, levels idea, frame and paradigm. From a narrow focus on either product or process innovation organizations need to look at innovating the whole ecosystem of the organization. Many a time waiting for a hundred percent solution before going to the market the organization forgets that it could end up waiting forever. Moreover, sometimes organizations are too focused on today to see tomorrow. Since management mandates are short-term, sowing the seed for a revenue stream today and leaving Its benefits to be reaped by a successor doesn’t appeal to today’s business leader. This is a serious hurdle to into Ovation. Establishing a function called innovation management or training employees through creativity workshops will have few benefits unless each frontline employee is empowered to Share his innovative ideas with the management. What happens to this system when the person driving the change leaves the organization? The approach to innovation hence needs to be system driven rather than people driven. In thirty years, India can be the largest world economy save China and the US. However, as companies grow there exists a resemblance in their products, services, promotions, processes and pricing and so on. There remains only one escape from this trap. 

 Which of the following discourages innovation in India? 

The conclusion of World Trade Organization’s 11th biennial ministerial conference at Buenos Aires was worrisome. From an Indian standpoint, there was no loss as status quo continues in the most important issue: the right to continue the food security programme by using support prices. But the inability of the negotiators to reach even one substantive outcome suggests that WTO’s efficacy is under question. As a 164-country multilateral organisation dedicated to crafting rules of trade through consensus, WTO represents the optimal bet for developing countries such as India. Strengthening WTO is in India’s best interest.
 Perhaps the biggest threat to WTO’s efficacy today is the attitude of the US. The world’s largest economy appears to have lost faith in the organisation and has begun to undermine one of its most successful segments, the dispute redressal mechanism. This is significant as the US has been directly involved in nearly half of all cases brought to WTO. Separately, large groups of countries decided to pursue negotiations on e-commerce, investment facilitation and removal of trade obstacles for medium and small scale industries. By itself this should not weaken WTO. But it comes at a time when there is growing frustration with gridlock at WTO.
 India did well to defend its position on its food security programme. The envisaged reform package which will see a greater use of direct cash transfers to beneficiaries will be in sync with what developed countries do. But it’s important for India to enhance its efforts to reinvigorate WTO. In this context, India’s plan to organise a meeting of some countries early next year is a step in the right direction. WTO represents the best available platform to accommodate interests of a diverse set of nations. Therefore, India should be at the forefront of moves to fortify it.

What is the biggest threat to WTO’s efficacy today?